Shipping & Returns

Your order will be dispatched from our central in Rotterdam (The Netherlands)

Order before 23.59 and get your coffee roasted and despatched the next day (excluding weekends). Any orders after midnight will be despatched the next day. Any orders placed after 23.59 on Thursday, will be despatched on Monday.

Check out the rates and estimated transit times for your location by selecting your country from the list below.
  • Shipping method: Home delivery
  • Price: 4,5 on orders below 25 euros.

Free shipping for order avobe 25 euros.
  • Shipping method: Home delivery
  • Price: 7,5 on orders below 50 euros.

Free shipping for order above 50 euros.

Delivery times vary depending on the destination and chosen delivery method. Our estimated delivery time can vary and may be influenced by other external conditions that we cannot control. We do therefore not guarantee the exact delivery times.

If you experience any delays where the delivery has exceeded the estimated delivery time, contact us at info@ginzacollective.com or your local post office who will be able to provide an update on any delays etc.

Once your order has been shipped, a shipping confirmation including the tracking number and link will be sent to the email address provided on the order. 

Food items (coffee) and courses are non-refundable under Dutch law. All other products (merch, equipment etc.) can be returned 14 days after delivery.

As a customer, you must notify us that you want to return an item, which must occur within 14 days after the actual delivery has taken place. The package must then be returned to Ginza Coffee Collective within the same time frame of 14 days after the delivery.

Ginza Coffee Collective will refund a purchase if the 14-day notification before the delivery date is compiled by the customer and if the product has successfully been returned to us, the proof shipment has been documented and verified, as well as the stand meets the stated refund claim. 

For a full refund, the products must be intact, unopened, and in original packaging. If the product does not live up to these conditions, we’ll maximum offer a partial refund.