Important for you
We ship with PostNL (the Dutch Postal Service), DHL and UPS Express.
Country of delivery
Once the chosen products or subscriptions have been added to the cart, shipping information including country of delivery must be added during the checkout process. This can be found in the dropdown list which includes all the countries we ship to.
If the specific country you are looking for is not listed, we do not currently ship to that location.
If you cannot find your country on our list, send us an e-mail at webshop@ginzacollective.com, and we will into the possibilities of adding the country to the shipping list in the future.
Shipping
We ship orders everyday.
Our coffee is roasted the day before dispatch, and we always strive to send as freshly roasted coffee as possible. In case of green beans, you know... you can roast it yourself ;)
Tracking
Once your order has been shipped, a shipping confirmation including the tracking number and link will be sent to the email address provided on the order.
Link to your shipping policy.
Delivery times vary depending on the destination and chosen delivery method. Our estimated delivery time can vary and may be influenced by other external conditions that we cannot control. We do therefore not guarantee the exact delivery times.
For more details about delivery times, please check our policy.
If you experience any delays where the delivery has exceeded the estimated delivery time, contact us at webshop@ginzacollective.com
Link to your offers page.
Food items (coffee) and courses are non-refundable under Dutch law. All other products (merch, equipment etc.) can be returned 14 days after delivery.
See all details in our returns policy.